Tire gurus on deck

We love when you pick our brains and are always available for support when needed. Just let us know which specialized team you’d like to contact.

Our Support Team can assist with customers who need assistance with existing orders and our Sales Team can assist with pre sale questions.  

SUPPORT TEAM

Needing support with an existing order? Our specialized support team is here to help! Please note our sales team is not trained to assist in support inquiries. Send us a quick message via the below form and we’ll have a dedicated support agent handle your inquiry.

Hours of Operation Monday – Friday 8:30am to 5:00pm (est)

Send a message below to open a ticket:




    SALES TEAM

    To contact our sales team you can either click the Help/Chat icon at the bottom right of the page or send a message via the below form.

    Send a message below:




      Katapult Customer Support: help@katapult.com | (833) 528-2785

      Affirm Customer Support: help@affirm.com | (855) 423-3729

      Frequently Asked Questions

      CAN I GET AN UPDATE ON MY ORDER?

      The most updated status we have available can be checked here: 

      Track Your Order

      HOW DO I KNOW IF THE TIRES FIT MY CAR?

      We purposely require our customers to search by tire size as that is the most fail safe 100% accurate method. So as long as the size you’re searching for is the same as you currently have on your car you’re good to go.

      HOW LONG IS SHIPPING?

      86% of our orders arrive within two working days. The exact time is dependent on how close you are to the distribution point we’d be shipping from. We’ll always ship from the hub closest to you and rarely our deliveries take more than four days but it’s always good to plan around seven.  

      Our main distribution center is located at 3400 Northwest 151st Terrace, Unit 1, Miami Gardens, Florida, 33054 next to the Amazon Mega Warehouse.

      Walk-In Customers: To make sure we give you our undivided attention please contact us in advance to schedule an appointment with one of our sales associates.